Supporting Your Customers

Responding to needs in a profitable way.

HOW WE HELP

Enabling the end user

We understand the importance of aligning your activity with the challenges your customers face and even the markets they operate in.

BENEFITS

Driving business outcomes

Extended knowledge

Tap into our expertise and experience as an extension of your own team and offering.

Scalable support

Deliver specialist support at scale without increasing the burden on your resources.

Customer satisfaction

Leverage support services across our entire portfolio to deliver a consistent experience.

Keeping pace

The Cloud market never stands still, and it can be hard to keep up with what’s on offer and how the different technologies align with the needs of your customers. Navigating the available options often requires guidance from an informed partner in touch with the latest movements.

Support you can rely on

We’ve anticipated the needs of your customers and prepared all kinds of cloud service bundles to increase sales and reduce complexity and price. Moreover, our end-to-end cloud support capability allows you to choose how much technical assistance you provide for the cloud services you offer and how much you want to pass back to us.

How can we help you?

Get in touch

FAQs

Can you assist with direct support from your vendors?

The strength of our relationships with our vendor partners means that we can open up avenues for direct troubleshooting and customer support that SMB or specialist solutions providers often aren’t exposed to.

How easily can we engage you for customer support?

Very easily. We’re committed to in-person support and provide a host of avenues for you to call upon our team for assistance as and when you need it.

Can you supplement our own in-house resource?

Definitely. Our support capability can be aligned to the needs of your business, and that includes providing additional knowledge and resources to extend the reach of your own team.

Can I use you for training?

Yes. We offer a host of formal and informal training to give you the confidence to take on the responsibility for customer cloud support. Wherever there’s opportunities to participate in vendor programmes and get financial assistance we’ll be the first to let you know.